JSutils General FAQ
I Have A Question Or Problem To Do With Program Registration!
Check out the Registration FAQ and the known issue page for the program concerned for possible causes.
I Have A Question Or Problem To Do With Installing Or Using A Program!
Before you contact us please make sure it is not already covered in the FAQ, Registration FAQ or Known Issues for the program . Once you are sure the question or problem you have is not covered please feel free to contact us using the link for doing this from the relevant program area.
I Have A Suggestion For Improving Or Enhancing An Existing Program!
Please feel free to contact us using the link for doing this from the relevant program area.
I Have A Suggestion For A New Program!
Please feel free to contact us using the general contact link. The more information you give us the better we will be able to respond. We only consider program suggestions if there is a link with energy saving or energy saving calculation.
What Do We Do WIth The Information You Provide To Us?
Apart from using it to send you registration emails or emails related to mailing lists you have subscribed to we will only use the information to inform you of any serious issues with our software. The information is NOT passed on to any third parties and it will NOT be used to contact you for marketing purposes. To find out more check out our Privacy Policy.
I Need A Commercial Licence!
Check out the commercial licencing page and then contact us
What Operating Systems Are Supported?
All our programs support Windows 2000, Windows XP, Windows Vista and Windows 7 unless excluded in the FAQ or Known Issues of specific programs. Windows NT, 95, 98 & ME are NOT supported. None of our programs have been tested running under emulators in Linux, in theory the calculators should work but the utilities are unlikely to work. Note: During the 4th quarter of 2011 we will be withdrawing support for Windows 2000 as products are updated.
Do The Utilities Support Windows Server 2003 and 2008?
We haven't tested compatibility with Windows Server products but they should work.
How Do I Check The Digital Signature Of A File
Right click on the file, select properties and the digital signature tab. Select the signer name and click on Details. You will then be able to access details of the certificate and timestamp. Only executable files are signed. If the digital signature tab does not exist the file is not signed.
Why Is Your Software Digitally Signed?
We do this to give you confidence that the software has come from JSutils however you obtained it and that has not been tampered with since we produced it. If software is modified after signing the signature becomes invalid and this will be flagged by the operating system when you try and run it.
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